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Learning Environments Support Technician (Information Technology Consultant, Career)
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Position Number: 5707034
Location: San Diego, CA
Position Type: Computer and Information Technology

Learning Environments Support Technician (Information Technology Consultant, Career)

Job No: 543475
Work Type:
Locations: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

Are you passionate about technology and enjoy solving technical challenges? We're looking for a Learning Environments Support Technician to join our team in creating and maintaining cutting-edge classroom and collaborative learning environments! In this role, you will support various aspects of classroom technology and provide technical assistance to faculty, staff, and students in the Engineering and Interdisciplinary Sciences Complex. If you have a knack for troubleshooting and a passion for education, we want to hear from you!

Key Responsibilities:

Classroom Technology Maintenance: Assist with the construction, setup, and maintenance of AV and classroom technology systems to support an optimal learning experience.
Help Desk & Equipment Loan Support: Provide day-to-day technical support and guidance through the Learning Environments Help Desk, managing ITS's equipment loan service and addressing user inquiries.
Conference Room & Collaborative Space Support: Ensure conference rooms and collaborative spaces are fully equipped, operational, and ready for meetings, events, and presentations.
Scheduling & Technical Support: Manage the scheduling and technical needs of classroom spaces and conference rooms, including setup and breakdown of AV equipment as required.
Digital Signage Maintenance: Support and maintain digital signage across the EISC Complex, ensuring accurate and timely content display.
Troubleshooting & Issue Resolution: Quickly identify, diagnose, and resolve technical issues to minimize downtime and disruption for users.

If you are ready to contribute to a thriving academic community and bring technology to life in educational settings, apply today and become a valued member of our ITS team!

Position Information

Full-time, benefits eligible, permanent/probationary position.
Position is designated exempt under FLSA and is not eligible for overtime compensation.
Standard SDSU work hours are Monday - Friday, 8:30 a.m. to 4:30 p.m., but may vary based on operational needs.
The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The SDSU OneIT Community is vital to the university's success by delivering core technology services across our campuses, colleges, administrative areas, and auxiliary units. Our mission is to support innovation in teaching, research, and service by strategically developing infrastructure, responsibly managing IT assets, actively engaging with our community, and fostering collaboration. Guided by our Chief Information Officer / Vice President for Information Technology, we uphold SDSU's commitment to learning, discovery, and engagement, with our core values-service, collaboration, respect, integrity, innovation, and professionalism-permeating every aspect of our work.

IT Services (ITS), Service Management comprises Desktop Services, Learning Environments, and the ITS Help Desk. These areas combine technical expertise, customer service, and proactive problem-solving to enhance the overall technology experience for the SDSU community, including students, staff, faculty, and emeritus staff and faculty.

For more information regarding the IT Services department, click here.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Key Qualifications

Three or more years of experience providing academic technology support in a higher education setting.
Experience in the operation and maintenance of a broad range of audio and video equipment, including distribution and projection systems.
Knowledge web conferencing tools and technology such as Zoom, WebEx, Skype for Business, Google Hangouts.
Knowledge of Extron control devices and programming.
Knowledge of wireless technologies configuration and troubleshooting.
Knowledge of digital display technology and configuration i.e. signage and information kiosk.
Ability to work effectively with faculty, staff, and administrators.

Licenses/Certifications Required

California driver's license.
Certification of completion of driver safety training as required by CSU Office of Risk Management must be obtained as soon as possible after hire date.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $5,158 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $5,158 - $12,730 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on October 22, 2024. To receive full consideration, apply by October 21, 2024. The position will remain open until filled.

The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu.

Advertised: Oct 07, 2024 (11:00 AM)
Applications Close: Open until filled

To apply, visit https://careers.sdsu.edu/en-us/job/543475/learning-environments-support-technician-information-technology-consultant-career